New Philadelphia Management Scores with BIG Improvements!

After a guest cruises, we send a quality survey to see how satisfied they were with their cruise. Under new leadership this year, we’re excited to announce we have seen major improvements in many areas of our cruise experience:

And….here’s what our guests are saying:

Overall Experience

“It was just a perfect trip for our whole family. We will never forget this beautiful cruise.”

“It was a very positive and fun experience!”

“This was the most beautiful dinner cruise ever. We all had such a great time. Everyone was so pleasant. Our server was such a joy. The food was excellent.  We will be back.”

“We took my Aunt on the cruise to celebrate her 80th birthday. Everything was perfect and everyone was wonderful to her. She told me it was the best time she had in 20 years.”

Onboard Service

“Wait staff and bartender were very friendly and helpful. Embarking and disembarking was a pleasant experience - very friendly crew.”

“Our waiter was fantastic. He checked on us while we were on the outer deck to make sure we were okay.  He even brought us dessert up there.”

Entertainment

“Love the DJ!!! Love him, love him, love him!  Wonderful job!”

“It was a treat to be entertained by the Service Staff. They were a pleasant surprise and quite enjoyable.”

Dining Experience

“For a Buffet dinner on a small cruise, we were more than pleased. Carving station was very good.”

“My entire party commented on how tasty the food was and how great the presentation of the food was. It was an enjoyable dining experience.”

“The food was delicious and well-prepared!”

Dining Room Appearance

“I was impressed by the cleanliness of the entire ship, especially the restrooms. What a wonderful improvement.”

“You can’t improve it! It’s beautiful enough!”